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frequently asked questions

Have Questions? We'd love to help.

If you don't see an answer to your question or if you need help regarding your order please email us and we will assist you ASAP.

I'm not sure what to give. Can you help me pick the perfect gift?
Our gift specialist can help make your descision an easy one. Drop her a note and she will tailor her suggestions to match the occasion and recipient.
I need my gift to be delivered in a hurry. Do you offer expedited delivery?
We are happy to accommodate rush orders. Please contact us prior to placing an order and we will do our best to help expedite your order.
Do you ship internationally?
For now, we only ship to addresses located in the USA.
How do I track the status of my order?
Once we have shipped your order, you will receive an email update with shipping details and a carrier tracking number. You may follow the link in the email to check the estimated arrival of your order.
What are my payment options when placing an order?

We accept the following payment options at checkout:

Token Collective Gift Card

American Express

Mastercard

Visa

CUSTOMER CARE

We're here to help!
Mon — Fri: 10am — 5pm EST
Chat Now or email:
info@tokencollective.com

Customer Info.

OUR PRICE GUARANTEE

We want you to shop with confidence.
If you ever find a lower price on any item,
We will gladly match it!

Full Details

TABLETOP & GIFT CONCIERGE

Let us help you curate the tableware collection of your dreams! (or pick the perfect thing to give).
Please enter your details below - we'll get in touch whithin 24 hours.

HOW CAN WE ASSIST YOU?

We're here to help!
Mon — Fri: 10am — 5pm EST

Questions? Just ask.

Chat with us now!
( via the form on the right )

email us:
info@tokencollective.com

Our team can help you with:

  • Placing an order
  • Tracking your order
  • Choosing the perfect gift
  • Returns & Exchanges
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